The owner of the online store oakandash.ee (hereinafter the Online Store) is Oak & Ash OÜ located at Vabaduse pst 181 / 3-19, Tallinn. Validity of the sales contract, goods and price information. The sales conditions are valid when purchasing goods from the Online Store. The prices of the products sold in the online store, including taxes, are indicated next to the products. A fee for delivery of the goods is added to the price. The fee for delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering. Information about the goods is provided in the Online Store directly next to the goods. Placing an order To order goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The amount of the fee will then be displayed on the screen, which can be paid via the Maksekeskus AS bank link or by transfer. Oak&Ash OÜ is the chief processor of personal data, Oak&Ash OÜ forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS. Payment is made in euros.
The transfer is paid for according to the order number. The necessary details and payment details are displayed immediately after pressing the order confirmation button and are also sent to the customer by e-mail. The agreement enters into force upon receipt of the amount due to the current account of the Online Store. If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice. Delivery The goods are sent to Estonia, Latvia and Finland. Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method. Shipments within Estonia from standard products usually arrive at the destination specified by the buyer within 3-14 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 20 calendar days. In exceptional cases, the right to deliver the goods within up to 45 calendar days. Delivery time is determined individually for goods ordered on special order.
Right of withdrawal.
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days if the ordered product is of the standard selection, if the product is made to special order or the product is marked “post-ordered”. The right of withdrawal does not apply if the buyer is a legal person. In order to exercise the 14-day right of return, the ordered goods must not be used, they must be in the original and undamaged packaging, if possible. If the goods have been used for a purpose other than that necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods. In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted and sent to the e-mail address and e-mail no later than within 14 days of receipt of the goods. The costs of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (eg a wrong or defective item). The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period. Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the returned goods, the fees received from the buyer under the contract if the returned product is complete, free of defects and no signs of wear. The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier. If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method. The online store has the right to withdraw from the sale transaction and reclaim the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake. Right to file a claim The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the thing to the buyer, it is presumed that the defect already existed at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the respective presumption. If the defect occurs, the buyer has the right to contact the Online store within two months at the latest by sending an e-mail to email@example.com or by phone: +372 5189866. The Online Store is not responsible for damage caused by excessive or too low humidity or temperature at the place of use of the furniture. The buyer is obliged to monitor and ensure that the humidity remains in the range of 45-65%. The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer. The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
The order can be paid by bank transfer or by bank link Maksekeskus AS link. Payment is made in euros.